. Booking Information .
ARRIVAL TIME
Please arrive 15 minutes before your treatment so that you can relax in our lounge and enjoy a cup of tea or coffee. During this time we can collect information that is required to ensure that your treatment meets your needs.
CANCELLATIONS
Appointments are reserved especially for you. We understand that plans change, so we kindly ask that you give us 24 hours notice should you need to change or cancel your appointment, otherwise a 50% cancellation fee will be charged. Confirmation of an appointment is an acknowledgment of this policy.
PREGNANCY
If you are pregnant please share your news with us when you book. Some treatments are not recommended for women in their first trimester and some facial treatments are not recommended whilst pregnant. Note that we do not perform Pregnancy massage.
CHILDREN IN SPA
We understand that many of our clients have young children, however due to safety concerns young children are generally not permitted in spa. Please check with your local spa if you cannot make arrangements prior to your treatment.
Adolescents aged 12-17 are welcome to enjoy a selection of treatments with the permission and supervision of a parent, guardian or caregiver. Please check with your spa as to which treatments are available prior to making your booking and note that the client card must be signed by a parent, guardian or caregiver. We do not perform treatments on children under the age of 12.
COVID-19 DISCLOSURE
If you are feeling unwell leading up to or on the day of your appointment, we ask that you please reschedule to protect our staff and other clients during this time. If you have been in close contact with anyone that has COVID-19 or you have been tested for COVID-19 leading up to your treatment we will require you to avoid coming to the spa and please reschedule.
CONTACT US
If you have any questions, please contact our customer service team from Monday to Friday 9am – 5pm on (03) 9499-8180 or email ivanhoe@indiansummer.com.au and we can assist you.